FAQ
A few simple answers
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What is Renovi's return policy?
Our 100% buyer protection program allows for easy returns Only for products not as per description/photo on the website and products which you received in damaged/defective/broken" condition. All products must be returned in their original condition along with the bills and labels.
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How to raise dispute for an order?
You can raise a dispute within 7 days of delivery, in either of by sending an email to manager@renovilab.com with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email and sign into your Renovi account if you are a registered customer (Easy method). Product After 7 days Of Delivery Return Can not accepted.
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When will i be refunded?
Reverse pickup orders We will initiate refund once the item is picked up by our courier partner. Self ship orders We will refund when your item back from warehouse. The refund amount wii be credited within 3 to 5 working days in your Renovi Account.
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What are the shipping charges?
Delivery charge varies with each product. Most of product FREE delivery in USA. Some items may have a shipping cost depending on the product.
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What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 15-20 working days for international orders. All orders get shipped within 4 to 5 days from the warehouse.
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How will the delivery be done?
We try to process all deliveries through reputed courier companies like UPS, USPS, DHL and Fedex. In some cases, your pincode is not serviceable by these courier companies, we use USPS for those deliveries.
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How are items packaged?
All items are carefully packaged as to avoid any form of damage.
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Who would be responsible for paying local taxes in countries outside of USA?
Customs duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
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How do i pay for a Renovi's purchase?
Renovi offers you multiple payment methods. Whatever your online mode of payment, you can trust assured that Renovi's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Any Club credit/debit cards.
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Can i make a credit/debit card or Internet Banking payment through my mobile?
Yes, you can make credit card payments through the Renovi mobile site. Renovi uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
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Does Renovi store my credit card information?
No, Renovi does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex secure directly without any information passing through us.
